Description
Job Summary:
The professional will provide member support through various channels, offering assistance regarding contractual inquiries, registration updates, and service activation.
Key Highlights:
1. Direct service and support to members
2. Management of registration and contractual changes
3. Assistance in activating assistance services and other services
**Responsibilities:**
* Provide member support via telephone, WhatsApp, and e\-mail
* Offer support regarding contractual inquiries and service usage
* Carry out registration and contractual updates
* Issue duplicate payment slips (boletos)
* Assist in activating group assistance services and other services
* Accurately record all interactions in the system
* Escalate urgent requests to leadership for handling
**Requirements**
* Completed high school education
* Prior experience in customer service
* Residency in Limeira
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work location: On-site