TECHNICAL SUPPORT ANALYST (Aligi Human Resources)

Description

Job Summary: Professional to provide operational technical support to clients, assist in executing HR routines, and clarify doubts regarding payroll calculations. Key Highlights: 1. Providing operational technical support to clients 2. Assisting in the execution of HR routines and processes 3. Guiding clients on payroll, vacation, and termination calculations The company is seeking a Technical Support Analyst in Americana. Aligi Human Resources is a company specialized in people management solutions, offering services such as recruitment, selection, and talent development. **Responsibilities:** Provide operational technical support to clients using the FOPAG system. Assist clients in executing HR routines and processes within the system. Identify, analyze, and guide resolution of issues related to payroll, vacation, termination, and labor charges calculations. Provide client support via phone, e-mail, and WhatsApp, ensuring clarity in guidance and quality of service. Log support interactions and track requests until resolution. Support clients in correctly utilizing system features. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Dental Insurance * Health Insurance * Gympass **Additional Information:** * Employment Type: Permanent - On-site. * Schedule: Full-time * Working Hours: Monday to Friday.