We are looking for an organized, analytical professional with excellent communication skills to serve as the central liaison between our Operations teams (Support, Implementation, and Customer Success) and our Technology team. Your primary mission will be to manage Task Escalation, ensuring that only clear, validated, and well-structured requests reach our Engineering, Data, and Infrastructure teams. **Key Responsibilities:** Queue Management (Triage): Monitor and manage the ticket flow in Jira Service Management (integrated with HubSpot). Initial Technical Analysis: Read and interpret each escalated task to identify the true nature of the request: Quality Control (Gatekeeper): Validate whether the ticket contains all necessary evidence (logs, screenshots, steps to reproduce). Cross-Functional Communication: Translate technical terms for the support team and vice\-versa, ensuring alignment across all stakeholders. **Requirements** Queue Management (Triage): Monitor and manage the ticket flow in Jira Service Management (integrated with HubSpot). Initial Technical Analysis: Read and interpret each escalated task to identify the true nature of the request: Quality Control (Gatekeeper): Validate whether the ticket contains all necessary evidence (logs, screenshots, steps to reproduce). Cross-Functional Communication: Translate technical terms for the support team and vice\-versa, ensuring alignment across all stakeholders. Qualifications: Written and Verbal Communication: Ability to describe complex problems in a clear, didactic, and structured manner. Analytical Ability: Enjoy investigating root causes; distinguish user errors from system errors. Organization and Time Management: Ability to handle multiple concurrent tasks without missing deadlines (SLA). Knowledge of Management Tools: Familiarity with Jira (Service Management) and HubSpot. Collaborative Profile: Patience and empathy when working with different departments across the company. Nice-to-Haves (Strong Advantage): Notary Knowledge: Prior experience or exposure to notary office routines (e.g., Notary Public offices, Real Estate Registries) is a significant advantage. Understanding our end customers’ pain points accelerates diagnosis. Basic Technical Knowledge: Understanding of SaaS system logic, APIs, or databases.