A computer support and services company is seeking a Hardware Support Technician in Rio Claro (Downtown). **Responsibilities:** Receive and log service requests. Classify and prioritize service requests. Communicate directly with users and record as much information as possible. Resolve first-line service requests (basic diagnostics and solutions). Close service requests. Perform escalation (forward unresolved service requests to higher-level support). Conduct monitoring and feedback. Assemble equipment to address service requests. Clean and maintain equipment to address service requests. Perform other tasks assigned by the support supervisor and/or supply chain manager. **Desired Qualifications:** **Education:** Completed technical training **Experience:** Prior experience required **Compensation and Benefits:** * Salary: BRL 2,400.00 * Profit Sharing * Meal Voucher * Life Insurance **Additional Information:** * Employment Type: Permanent — On-site * Work Schedule: Full-time * Working Hours: Monday to Friday, from 8:00 AM to 6:00 PM.