Customer Support

Description

Job Summary: Provide customer service and support, including identifying customer needs, directing inquiries to the appropriate departments, and training new customers, with an emphasis on effective communication and proactivity. Key Highlights: 1. Direct customer service and support through multiple channels 2. Platform training for new customers and post-sales support 3. Effective communication, proactivity, and teamwork On-site position in Limeira \- LegisWeb **Requirements** High school diploma or equivalent Minimum 2 years of experience in customer service Proficiency in Microsoft Office Suite Preferred: Experience providing customer support for software systems **Skills** Effective communication, proactivity, ability to work in a team **Responsibilities** Directly handle customer inquiries, identify customer needs, and route them to the appropriate department; Provide customer support regarding system-related requests via phone, WhatsApp, and e\-mail; Conduct comprehensive platform training for new customers; Handle post-sales activities; Employment Type: Full-time, CLT (Consolidation of Labor Laws) Benefits: * Medical insurance * Dental insurance * Fuel allowance * Life insurance * Meal voucher Work Location: On-site