Collections Assistant

Description

Job Summary: Professional responsible for conducting proactive collections, negotiating payments, recording information in the system, and supporting financial management and collection strategies. Key Highlights: 1. Conduct proactive and effective collections via multiple channels 2. Negotiate amounts, deadlines, and payment terms 3. Support financial management and collection strategies Conduct proactive collections via telephone, email, and other digital channels in an ethical, courteous, and effective manner; Negotiate amounts, deadlines, and payment terms in accordance with internal credit and collections policies; Record and update information regarding negotiation and payment status in the ERP or CRM system; Monitor overdue customers and track compliance with agreed-upon terms; Issue and forward bank slips (boletos), account statements, and debt summaries; Prepare delinquency and credit recovery reports to support financial management; Assist the team in defining collection strategies and customer communication approaches; Collaborate with the Accounts Receivable team to ensure reconciliation between receipts and postings; Escalate critical situations to supervision and propose preventive solutions. Employment Type: Permanent CLT Salary: R$2.500,00 - R$3.000,00 per month Benefits: * Medical insurance * Dental insurance * Commercial agreements and discounts * Meal allowance * Transportation allowance Selection Question(s): * What is your level of proficiency in EXCEL? Experience: * Collections (Mandatory)