- **About PLENOR** We are an IT consulting company responsible for ensuring the continuity and security of over 120 companies in the region. We provide services in technical support, monitoring, firewalls, backup, Microsoft 365, servers, and network infrastructure. We seek committed, communicative professionals passionate about technology. - **Responsibilities** * Provide remote and on-site technical support to users. * Offer support for **hardware, software, and local networks**. * Configure and support **printers, emails, digital certificates, and Microsoft 365 suite**. * Perform diagnostics and escalate complex issues to Level 2 support. * Monitor tickets until resolution, keeping clients informed throughout. * Log service requests into the support platform (RMM / Service Desk). - **Technical Requirements** * Knowledge of **networking (TCP/IP, IP, gateway, DNS, ping, etc.)** * Installation and configuration of **Windows operating systems and corporate software** * Experience with **Microsoft 365 (Outlook, OneDrive, Teams, SharePoint)** * Understanding of **firewall and corporate antivirus solutions** * Proficiency in **remote support tools** - **Desired Profile** * Strong communication skills and empathy in customer service * Organized and responsible, meeting deadlines consistently * Eagerness to learn and grow in the IT field * Team-oriented with proactive attitude - **Working Hours** Monday to Friday, from 7:00 AM to 5:00 PM - **How to Apply** Send your resume to **contato@plenor.com.br** with the subject: **Position – Level 1 Support Analyst** Employment type: Full-time, Permanent CLT contract Salary: BRL 2,500.00 - BRL 2,800.00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance