Description: Education: Completed Higher Education in Information Technology, Systems, Computer Engineering or related fields; Experience: Minimum of 2 years in technical support analyst roles, projects, information systems or related areas. Behavioral/Technical Skills: * Ability to engage, guide, and inspire the team, promoting a Digital Transformation culture within the organization; * Strategic vision, with the ability to align IT solutions with business objectives and goals; * Work with a high level of responsibility, considering that failures may result in significant financial losses; * Communicate clearly and effectively with both technical and non-technical teams, translating complex concepts into accessible language; * Maintain good interpersonal relationships, collaborating with different company departments and addressing requests with empathy and clarity; * Demonstrate self-control and emotional balance when handling tasks under pressure, respecting deadlines and priorities; * Handle confidential information with complete secrecy and responsibility, protecting the company's strategic data. Advantages (not mandatory): * Technical certifications (e.g.: ITIL, Microsoft, Cisco, Unifi, CompTIA, Azure, AWS); * Knowledge of agile methodologies (Scrum, Kanban); * Experience with ERPs (e.g.: TOTVS, SAP, Linx); * Knowledge of information security based on standards such as ISO 27001, ISO 27701 and other best practices; * Knowledge in Power BI or data analysis tools; * Prior experience in retail or companies with multi-store operations. * Provide technical support to users through service tickets, solving hardware, software, and network issues; * Diagnose faults and guide users, ensuring proper functioning of systems and equipment; * Perform preventive and corrective maintenance on IT systems and infrastructure, keeping them updated, secure, and operational; * Assess technological risks and implement mitigation strategies; * Collaborate in the development and deployment of IT projects, such as new systems, integrations, data migrations, and software updates; * Contribute to information security by monitoring vulnerabilities, applying protective measures, and responding to incidents; * Ensure compliance with internal policies and digital security regulations; * Provide training and guidance to users on the secure and efficient use of IT systems and tools; * Create and maintain documentation and support materials for internal users; * Collect, analyze, and interpret operational IT data, identifying opportunities for optimization and performance improvement; * Work together with other departments, understanding their needs and proposing technology solutions aligned with requirements. 2510170202241597149