Job Summary: Work at the clinic reception handling public interaction, negotiation, appointment scheduling, internal sales, and supporting the sales team with outbound calls and appointment confirmations. Key Highlights: 1. Customer service and sales support 2. Appointment management and branch organization 3. Negotiation and tracking of service orders Clinic reception, negotiation, public interaction, appointment scheduling. Work at the store reception handling internal sales of accessories, providing telephone and in-person customer service. Support the sales team with outbound calls and confirmation of scheduled appointments. ***Proficiency in Microsoft Excel required*** ✔ Customer service. ✔ Store opening or closing. ✔ Daily appointment scheduling. ✔ Registration of new patients. ✔ Gmail account setup for WhatsApp messaging. ✔ Maintain branch organization. ✔ Update patient data (TEL, ADDR, DOC) in the ALVITEX system; keep data current. ✔ Contact new customers within 48 hours. ✔ Digitize documents relevant to store operations (audiometry reports, registration forms). ✔ Accurately complete cash register records X meeting cash register targets. ✔ Complete and submit the daily management control report on the same day. ✔ Complete the new daily checklist. ✔ Confirm and mark appointments as completed. ✔ Negotiate and track service orders, accessories, and AASI. ✔ Collaborate with the audiologist on store pending items. ✔ Record visit histories, outbound calls, or inbound calls in the Alvitex system for all interactions. Employment type: Full-time, Permanent CLT Compensation: R$1.680,00 - R$1.700,00 per month Benefits: * Transportation allowance Experience: * Telemarketing (Preferred) * Sales (Required) * Customer service (Required) Work location: On-site