Backup Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Backup Customer Service Agent to support customers, assist in problem resolution, and ensure uninterrupted service during periods of high demand. Key Highlights: 1. Commitment to human value and personal development. 2. Opportunity to work with intelligence and innovation for high-level results. 3. Collaborate with the team to identify improvements in customer service processes. With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, offering customized solutions to companies across the country! Here, our commitment is to **human value**, providing an inclusive and welcoming environment for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position: ***Backup Customer Service Agent*** — this is your place! **Responsibilities:** * Provide customer support via phone, e\-mail, chat, or in person during periods of high demand or absence of other agents; * Assist in problem resolution and ensure seamless, uninterrupted service; * Temporarily replace absent agents (e.g., vacations, leaves), maintaining service quality; * Log and track service requests, ensuring accurate information and timely customer updates on request status; * Reduce backlog during call volume spikes, always meeting established deadlines; * Collaborate with the team to identify improvements in customer service processes and participate in training to enhance service delivery. **Qualifications:** * **Completed high school education;** * Prior experience in customer service or similar roles is a plus; * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable. * **Driver's License \- Category B** * **Personal Vehicle** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$1\.937,48 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Question(s): * Do you own a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver's license? Work Location: On-site