Junior Level 1 Technical Support Specialist

Description

Job Summary: An information technology company is seeking a professional for on-site technical support at client locations, ensuring maintenance, stability, and continuous improvement of the IT environment with excellence. Key Highlights: 1. In-person customer service and technical support with excellence 2. Focus on maintenance, stability, and continuous improvement of the IT environment 3. Opportunity to implement definitive solutions and share knowledge A company in the **information technology services and solutions** sector seeks a professional to provide on-site technical support to clients, contributing to the maintenance, stability, and continuous improvement of the IT environment. **How does this role operate?** This position focuses on **delivering in-person customer service and technical support with excellence**, providing effective solutions in preventive, corrective, and emergency scenarios, thereby ensuring continuity and quality of the technology services used by clients. **Responsibilities and Duties** * Represent the company professionally to clients, conveying confidence, clarity, and objectivity; * Respond to technical support requests by logging, tracking, and resolving incidents according to technical procedures; * Stay updated through training, certifications, and reading operational procedures; * Share technical knowledge with the team, contributing to collective development; * Handle service requests with agility and efficiency; * Collaborate with other analysts to resolve and track technical requests; * Identify opportunities for automation of operational tasks and suggest improvements or tools; * Implement definitive solutions to prevent rework and recurrence of issues; * Contribute to data protection and good information security practices, avoiding human or technological failures. **Requirements and Qualifications** **What do we expect you to bring?** * Currently enrolled in or completed undergraduate, technologist, or technical program related to **Information Technology**; * Experience in **end-user technical support and on-site service**; * Experience in **IT procedure registration and documentation**; * Knowledge of **hardware maintenance** (cleaning, component replacement, memory, etc.); * Basic knowledge of **network infrastructure and backup routines**. * Valid driver’s license, category **A or B**, is mandatory; * A **personal vehicle** for commuting is mandatory. **Additional Information** A technical specialization course in computer support and maintenance is a plus.