**Job Description:** ---------------------- Provide personalized customer service to Qyon clients; Suggest improvements for the area, aligned with Qyon’s values and mission; Serve as the primary point of contact for clients to resolve conflicts and act as the client’s voice within Qyon; Demonstrate risk predictability within your client portfolio and present an action plan for reversal; Identify and present the primary cause of client dissatisfaction, proposing solutions; Maintain biweekly contact with your client portfolio to foster loyalty and maximize usage of our solutions, creating success stories with our clients; Periodically analyze tickets opened by clients, along with their satisfaction rate, and develop strategies to increase support satisfaction; Review open tickets pending with Development and prioritize them, always proactively contacting the client and keeping them informed about the progress of their requests; Develop reports and dashboards to visualize key data from your client portfolio; Familiarize yourself with Qyon products to strengthen client interactions; Act as a transformative agent within the area, consistently responding positively and proactively to challenges. **Essential Requirements:** ------------------------------ Communication Engagement Results-Oriented Focus Proactivity Teamwork Completed High School Education Incomplete Higher Education Technical Education Microsoft Office Suite **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal Allowance Performance Bonus 8% Attendance Bonus **Work Location:** ---------------------- QYON TECNOLOGIA S.A