Customer Delight Analyst

Description

Summary: This role involves analyzing requirements, proposing technical solutions, and ensuring systems meet operational and strategic needs as a liaison between business, operations, and technology. Highlights: 1. Liaison between business, operations, and technology areas 2. Focus on analyzing requirements and proposing technical solutions 3. Ensuring systems meet company's operational and strategic needs ### **General Information** Req \# WD00098753 Career area: Services Country/Region: Brazil State: São Paulo City: JAGUARIUNA Date: Monday, May 11, 2026 Working time: Full\-time **Additional Locations**: * Brazil \- São Paulo \- Jaguariúna * Brazil \- São Paulo \- JAGUARIUNA ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** We are looking for acts as a liaison between business, operations, and technology areas, being responsible for analyzing requirements, proposing technical solutions, supporting development, and ensuring that systems and processes meet the company's operational and strategic needs. The role requires an analytical profile, organization, attention to detail, and effective communication, as well as the ability to translate business and operational demands into efficient and sustainable IT solutions. **Key responsibilities include:** * Gathering and documenting functional and technical requirements; * Analyzing and improving business processes; * Supporting system testing, deployment, and maintenance; * Performing root\-cause analysis and proposing solutions; * Providing system support to the accredited network, receiving and managing system\-related tickets (such as MDS), acting as the point of contact with the development team for issue resolution and improvements; * Communicating with the accredited network during the collection process, coordinating the start and end of collections, and ensuring alignment between models being launched and those already finalized; * Monitoring technological trends and market best practices. **Basic Qualifications:** * The role requires an analytical profile, organization. * Fluent in English * Attention to detail, and effective communication, as well as the ability to translate business and operational demands into efficient and sustainable IT solutions. * A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus Please apply with your resume in English. **Additional Locations**: * Brazil \- São Paulo \- Jaguariúna * Brazil \- São Paulo \- JAGUARIUNA * Brazil * Brazil \- São Paulo \* Brazil \- São Paulo \- Jaguariúna , \* Brazil \- São Paulo \- JAGUARIUNA