**Responsibilities:** \* Data analysis: losses and package misplacements (individual packages — deliveries and e-commerce). \* Traceability of open orders and end-customer package misplacements. \* Analysis of outstanding balances owed by shipping customers. \* Develop preventive processes for package misplacements and losses. \* Develop departmental performance indicators. \* External customer service. \* Manage reimbursement files, including analyzing and collecting reimbursements from carriers. **Requirements for this position:** \* Bachelor’s degree completed or in progress in Business Administration or related fields; \* Intermediate Excel proficiency. **Benefits:** Meal/food allowance of BRL 29.80 per working day; Basic food basket; Fuel assistance or transportation voucher; Life insurance; Bradesco Dental Plan (available after probationary period); Amil Health Insurance (available after probationary period); Totalpass; Sálvia — Telemedicine; Breakfast provided at the office. **Work schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Work location:** R. Antônio Luchiari, 499 — Distrito Industrial, Campinas — SP, 13054-700 Employment type: Full-time CLT contract Salary: Starting from BRL 3,078.49 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Basic food basket * Partner agreements and commercial discounts * Free parking * Life insurance * Meal allowance * Transportation allowance Experience: * Payroll Department (Mandatory)