IT Supervisor (Systems - Experienced)

Description

Job Summary: A professional responsible for developing, maintaining, and administering systems, databases, and technology solutions using agile methodologies and with a user experience focus. Key Highlights: 1. Web development, systems, applications, and reporting 2. Work with agile methodologies, Scrum, and focus on UX/MVP 3. Database and system maintenance and monitoring Perform activities related to the creation, maintenance, administration, operation, and monitoring of databases, files, spreadsheets, technology solutions and Telecom, contact center, applications and systems, web system development, application development, and report development. * Maintenance and monitoring of operational management systems, as well as other non-operational systems that impact customer service. * Performing backups, data handling, and maintenance of information required to deliver services. * Mapping and documentation of technological processes and their changes, necessary for service delivery. * Development, testing, and deployment of systems, applications, tools, reports, and other automations—not limited solely to customer service-related requests. * Preparation and updating of schedules and progress reports tracking demand evolution. * Implementation of data routines, data loading, database administration, production, and report maintenance. * Responsibility for applying agile practices in received projects and requests, respecting established technology and development standards. * Participation in projects using agile methodologies, Scrum framework, MVP (Minimum Viable Product) focus, value-driven delivery, and user experience (UX). Required Knowledge: Skills in development, maintenance, and automation of systems/web/databases and others. Knowledge of system and web page development, CSS, JAVA, JAVA SCRIPT, JQUERY, HTML, PHP, PYTHON, Software Testing, Agile Documentation, MVC Pattern, Web Design, API development, version control with GIT. 6\.1\.11\.2\.2\. Project Management Fundamentals and Practice: Scrum, software quality, software life cycle, development stages, MVP, Design Experience, User Experience \- UX. Operation of telephony control tools. Database administration/monitoring/creation/maintenance and backup, creation and management of data loading routines, ETL packages, INTEGRATION SERVICES, REPORTING SERVICES, TRIGGER, STORE PROCEDURE, FUNCTION, VIEW, LINKED SERVER, JOB, INDEX, CONSTRAINT, and other related tasks. Familiarity with AZURE DATA STUDIO. Knowledge of using APIs for data retrieval. The DBMS used are: MS\-SQL, Oracle, Informix, and others. Bachelor's degree or higher is required. Minimum Education Level: Bachelor's Degree * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Dental Assistance * Career Development Plan