WARRANTY AGENT

Description

Job Summary: The professional will serve customers in technical support, provide guidance on parts and services, and contribute to departmental productivity with excellence and timely delivery. Key Highlights: 1. Customer service and guidance in technical support 2. Collaboration to enhance departmental productivity 3. Efficient task execution and adherence to deadlines Serve all technical support customers, advise on parts and accessories required to meet the needs of vehicles under warranty, contribute to departmental productivity, and execute processes and standards with excellence. **Responsibilities and Duties** Main Activities: * Serve technical support customers; * Guide customers on vehicle parts and services covered under warranty, free maintenance services, and recall requirements; * Collaborate to improve departmental productivity and achievement of targets; * Execute tasks efficiently, meeting established and agreed-upon deadlines. And other duties related to the role. **Requirements and Qualifications** * Minimum Education: High School Diploma * Passion for service; * Owner’s mindset; * Initiative and creativity; * Interest in new technologies; * Adaptability; * Commitment to personal development; * Planning and communication skills; * Proficiency in Microsoft Office suite; * Experience in customer service; * Experience in administrative routines. **Additional Information** **Competitive salary commensurate with the role.** **Our Key Benefits:** **Health and Well-being:** We offer health insurance, psychological, financial, legal, and social support (Apoio Pass), gym access (Wellhub), and telemedicine services. **Recognition and Celebration:** We value special moments through recognition programs, maternity/paternity kits, Father’s Day, Mother’s Day, and Easter gifts. **Continuous Development:** Access to our library and ongoing training to accelerate your career growth. **Financial Benefits:** Meal allowance, discounts on parts and products, and a 15th-month salary according to our policy. **Simplified Connectivity:** Free Wi-Fi to facilitate your daily routine. **Special Moments:** Champions’ Meeting to celebrate achievements per our policy, plus a birthday day off. **Festive Gifts:** Receive a special Christmas kit to end the year joyfully. And more... At Grupo Cometa, we work to turn dreams into reality. **"Passion for Service" is not just a slogan—it’s a way of being and acting!** We are an innovative group of companies with human-centered management focused on the future. With excellent infrastructure and a welcoming work environment, we proudly rank among the best companies to work for, recognized by Great Place to Work (GPTW). We value our employees through recognition policies, attractive benefits, and professional development opportunities. We seek professionals passionate about their work, committed, and who act with professionalism, ownership mindset, determination, and ethics. If you thrive on challenges and wish to join a team that values every talent, grow with us! Learn more about the companies within Grupo Cometa: https://www.viacometa.com.br/