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Job Summary: Lead Student Support teams to ensure excellence and satisfaction, manage operational requests, and support enrollments and re-enrollments. Key Highlights: 1. Leadership and team management in an educational environment. 2. Focus on customer satisfaction and continuous operational improvement. 3. Opportunity to empower people and make a difference in education. We are the most diverse educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—driven by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationship is direct and respectful, and the success of our students and customers is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational segment? Come to Cogna. **Responsibilities and Duties** * Supervise Student Support teams to ensure excellence and satisfaction for our customers throughout their entire academic journey—from enrollment to graduation; * Fulfill area demands and goals; * Support the operationalization of enrollments, re-enrollments, and other courses; * Properly guide all human resources under your responsibility; * Analyze opportunities, address them, and monitor deliverables with the team, ensuring quality and deadlines; Analyze available BI data to develop opportunities in collaboration with the Customer Service Directorate; * Prepare presentations for the team focused on KPIs and continuous operational improvement; * Ensure implementation of controls established by management; * Support operational activities with business areas whenever involved; * Support assistants in complex cases to ensure task completion and knowledge absorption; * Interface with internal and external departments. **Requirements and Qualifications** * Leadership and team management; * Self-motivation and commitment; * Creativity; * Resilience and ethics; * Strong communication skills; * Negotiation skills; * Proficiency in Microsoft Office; Required Academic Background: It is important that you have: Completed undergraduate degree; Experience in people management and public-facing roles; **Additional Information** **What You Can Expect From Us?** * Profit Sharing: Celebrating results is part of the Cogna Way. * Meal or Food Allowance: via a flexible benefits card. * Health Insurance: a comprehensive health plan including dependents, with co-payment. * Dental Insurance: available to maintain your smile. **But wait—there’s more!** * Undergraduate and Graduate Scholarships: offered through our educational units for you and your dependents (spouse and children). * Birthday Day Off: choose a day to relax and celebrate. * SESC Membership: access numerous opportunities to improve quality of life. * Univers Pharmacy Plan: discounts on a wide range of medications. * Corporate University: various learning paths and free courses in our corporate university to help you grow with us. * Book Discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered regardless of race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to keep advancing, generating employability for diverse talents. Join and enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, featuring a broad business model with abundant growth opportunities. We deliver educational products and services spanning childhood learning journeys through to senior adulthood. \#ThisIsCogna — we embody the evolution and dynamism of a young startup, yet backed by the infrastructure of a major corporation with over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and value people. We take responsibility to make things happen, always generating sustainable value—and together, we can achieve even more. We are **Cogna!**
