Job Summary: Professional responsible for customer service, incident analysis, and logistics process training. Key Highlights: 1. Customer service and process analysis 2. Analysis and evaluation of incidents involving goods 3. Conducting process training **Responsibilities** * Provide external and internal customer service; * Monitor reports, e\-mails, and location tracking processes; * Analyze and evaluate cases of shortages, damages, exchanges, returns, or indemnifications; * Analyze and evaluate incidents involving transported goods until resolution; * Assign responsibility to respective units/departments; * Conduct process training for units and branches as needed. **Requirements** * Bachelor’s degree in Business Administration, Logistics, or related fields (currently pursuing or completed); * Intermediate Excel skills. **Preferred Qualification:** * SSW System experience. **Benefits** * On\-site meals; * Basic food basket; * Meal allowance; * Gas allowance; * Health insurance (Unimed, 50% covered); * PPR \- Profit Sharing Program; * Career and salary plan; * Partnership with SEST SENAT (dentist, nutritionist, club, and gym); * Love Package (maternity kit). Employment Type: Full\-time CLT Salary: R$3\.107,91 \- R$3\.107,95 per month Benefits: * Medical assistance * Basic food basket * Profit sharing * Meal allowance * Transportation allowance Selection Questions: * What is your proficiency level with Excel? * Do you have experience using the SSW System? * Do you have your own means of transportation? If so, what type? * Are you available to work on Saturdays?