Triage Technician

Description

Job Summary: Perform initial patient reception, organize the care flow, and correctly direct patients to responsible departments, ensuring efficiency, humanization, and safety. Key Highlights: 1. Humanized and safe patient reception 2. Organization of the care flow 3. Communication with nursing/medical team **Brief Description:** Perform initial patient reception, organize the care flow, collect basic information, and correctly direct patients to responsible departments, ensuring efficiency, humanization, and safety in care delivery. **Responsibilities:** · Perform initial patient reception at HOC; · Identify the reason for seeking care; · Collect and record basic information in the system (personal data, health insurance plans, appointment times, initial complaints); · Classify and direct patients according to internal workflows and institutional protocols; · Guide patients and companions regarding procedures, waiting times, and unit regulations; · Notify nursing or medical staff of situations requiring priority or immediate attention; · Organize queues and care flow, ensuring order and efficiency; · Maintain confidentiality of information; · Maintain ethical, courteous, and empathetic conduct when interacting with the public; · Support administrative routines related to patient care. **Experience Requirements:** Completed high school education; Experience in customer service (preferably in a hospital setting); Basic computer and service system knowledge; **Requirements:** Completed high school education; Employment type: Full-time, Permanent CLT contract Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site