Job Summary: A professional responsible for public-facing service with empathy and quality, tasked with registering customers, requesting authorizations, and conducting negotiations. Key Highlights: 1. Customer-oriented and high-quality customer service 2. Management of information and authorizations for health insurance plans 3. Negotiation of amounts and payment methods Description: Completed high school education; Prior experience in customer service is desirable. * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance plans according to each plan's established policy; * Deliver customer service considering all necessary information for examinations and strictly following the company's defined process; * Conduct negotiations with customers regarding amounts and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. 251227020249500873
João Silva
Indeed · HR
João Silva
Indeed · HR
