PJ Relationship Manager

Description

**Description and Responsibilities:** **Working Hours:** Example: Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Manage the cooperative's client portfolio, seeking to expand the cooperative's reach within its operational area through prospecting visits, client service, product sales, and developing relationship strategies to meet client needs, increase the cooperative's business volume, and improve the utilization rate of products and services in the target market. * Achieve established targets by offering solutions in products and services aligned with client expectations; * Ensure promotion of offered products and services by clearly explaining and highlighting their advantages, benefits, interest rates, terms, commercial conditions, and the unique value proposition of cooperativism. * Handle credit recovery for members, including digital customer service, in accordance with defined authority levels and the Cooperative’s Collection Policy; * Manage overdue collections to minimize the cooperative’s delinquency rate by issuing weekly reports and proactively managing the member portfolio, proposing alternatives for potential renegotiations; * Achieve established targets by offering solutions in products and services aligned with client expectations; * Ensure promotion of offered products and services; * Comply with requirements set forth by regulatory and supervisory bodies, as well as institutional policies; * Handle credit recovery for members, including digital customer service; * Manage overdue collections to minimize the cooperative’s delinquency rate; provide necessary data for analysis and decision-making; * Ensure all approved transactions undergo analyses aligned with established policies and regulations, supported by guarantees appropriate to the nature of the business; Other related activities. * **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting Sciences, or related fields * Proficiency in computer applications (Microsoft Office: Word, PowerPoint) * Knowledge of negotiation techniques for financial products and services * Knowledge of credit cooperative legislation * Mastery of customer service/sales techniques * Knowledge of the financial market * Knowledge of financial mathematics * Minimum certification: ANBIMA CPA-10 **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Profit Sharing, Private Pension Plan, Life Insurance, Meal Voucher, Transportation Voucher