Job Summary: A professional responsible for coordinating store operations, managing teams, and ensuring excellence in customer service while optimizing sales and visual organization. Key Highlights: 1. Lead and motivate the sales team 2. Coordinate daily store operations and visual merchandising 3. Ensure excellence in customer service and optimize sales **Description and Responsibilities:** **Schedule:** 44 hours per week (Monday to Saturday), Sunday off **Level:** Not specified **Employment Type:** Permanent – CLT * Daily verification of cash register functionality, credit/debit card machines, and the Totvs system, testing all components to facilitate resolution of any issues arising during the day. * Daily review of team members' personal marketing, observing attire, makeup, and hair. * Daily coordination of store cleaning, scheduling cleaning duties among sales associates to maintain a clean and welcoming environment for customers. * Daily arrangement of window displays and racks by color, redefining sections, restocking the sales floor from inventory, and daily inspection of visual organization and product damages. * Daily coordination of telemarketing activities, including phone calls, emails, and WhatsApp messages to customers, increasing customer traffic. * Daily customer service, greeting customers upon entering the store, delivering high-quality service, and closing sales. * Daily support to sales associates, assisting them in sales efforts to achieve higher and improved sales performance. * Daily cash reconciliation, verifying consistency between the physical cash and the system to minimize potential errors. * Monitor individual performance targets. * Ensure adherence to BLM customer service standards. * Lead and motivate the team. * Daily preparation of the sales report, listing total sales amounts and quantities of items sold. * Organize staff work schedules. * Delegate tasks. * Monitor key performance indicators. * Resolve operational demands. * Support customer service. * Deposit cash from registers into the bank three times per week, personally visiting the branch to ensure greater control over sales and faster processing. * Modify window displays twice per week, changing mannequins, displayed products, and store layout organization with the team. * Restock store inventory weekly by requesting missing items via the company website. * Weekly request financial department for expense reports (water, weekly and monthly targets, top-performing sales associate bonus). * Monthly request cleaning supplies and office materials from the Distribution Center, contacting the CD department directly. This avoids cash withdrawals from registers, minimizes costs, and standardizes all administrative financial outflows. * Occasionally conduct candidate assessments for open store positions, evaluating candidates' performance in the sales floor over three days and filling vacancies according to company profile requirements. * Occasionally process dismissals aligned with the Commercial Director, terminating employees who no longer meet the company’s expected profile, thereby maintaining continuous sales with a cohesive, purpose-driven team. * Occasionally request TAGS services by contacting the Marketing and/or Administrative departments via telephone to enhance store visual capacity. * Occasionally hold team meetings to communicate updates, address questions or challenges, and foster stronger team cohesion and relationship maintenance. **Requirements:** * Competencies: Planning, communication, and negotiation. * Skills: Organization, problem-solving, focus, punctuality, proactivity, and dedication. * Communication: Assertiveness, objectivity, empathy, active listening, and credibility. Negotiation: Persuasion, flexibility, credibility, perseverance, patience, resilience, cooperativeness, and communicativeness. **Benefits:** Cash shortage allowance, SESC membership, commissions, meal voucher (R$400.00\)
João Silva
Indeed · HR
João Silva
Indeed · HR
