TOLL OPERATOR

Description

Job Summary: The Toll Operator ensures toll collection, provides efficient and safe service to highway users, operates systems, manages cash handling, and organizes signage. Key Highlights: 1. Safe and efficient service to highway users 2. Ensuring accurate toll collection 3. Organizing signage and supporting plaza operations The Toll Operator's mission is to ensure accurate toll collection and provide safe, efficient service to highway users. Responsibilities include toll collection, system operation, cash handling, value verification, manual and automatic (AVI) user service, user guidance, signage organization, and support for plaza operations, ensuring compliance with concessionaire procedures. **Responsibilities and Duties** * Perform daily toll collection at designated toll booths, identifying vehicle categories and collecting stipulated fees, recording transactions via the system and issuing receipts to users. * Serve highway users, managing automatic toll collection (AVI – Automatic Vehicle Identification). * Conduct regular cash withdrawals from the booth’s cash box, removing accumulated funds to ensure the cash balance remains within the company’s insurance coverage limits. * Assist oversized cargo vehicles by directing them to auxiliary lanes, verifying all required transport documentation, and ensuring adherence to standard procedures. * Daily assistance to vehicles within the toll plaza, providing support as needed, identifying potential issues, and promptly notifying relevant teams to assist on-site users. * Daily organization of toll plaza signage, inspecting lane signage components, identifying damaged or broken items requiring replacement, and ensuring clear identification and safety for all road users. * Daily guidance to highway users, informing them of possible incidents, road closures, or detours, ensuring users are aware of current traffic conditions. * Daily verification of banknote authenticity using specific counterfeit detection techniques, ensuring only genuine banknotes are accepted. * Provide daily support to the Toll Supervisor, assisting in all assigned tasks to enhance service efficiency. * Perform auxiliary lane duties according to shift schedule, including user service, AVI operations, and toll plaza signage. * Maintain daily control of the change kit and account for collected funds, ensuring accuracy and transparency in financial processes. * Request coin payments from users to facilitate change issuance. * Be responsible for the delivery and proper distribution of the Concessionaire’s promotional materials, ensuring they reach the target audience as planned. **Requirements and Qualifications** Requirements and Qualifications: **ESSENTIAL QUALIFICATIONS FOR THIS POSITION** * Completed High School education; * Availability to work on a rotating 2-days-on/2-days-off schedule (Day or Night shift); * Basic knowledge of counterfeit banknote identification; * Proficiency in Microsoft Office tools. **ADDITIONAL ASSETS** * Familiarity with Code Q. **Additional Information** Meal Allowance; Health Insurance plan extendable to dependents; Dental Insurance plan extendable to dependents; Life Insurance; Childcare Assistance; Profit Sharing Program (PLR); Private Pension Plan; Birthday Leave (Day-Off); Gym Assistance; Partnership with Secondary Education (EJA), Higher Education, and Postgraduate Institutions; English Language School Partnership; Pharmacy Partnership; Psychological Support Services; Employee Referral Program. Nova Rota do Oeste is the concessionaire responsible for the 850.9 km stretch of BR-163 between Itiquira (MT) and Sinop (MT). The company assumed the concession for BR-163/364 in Mato Grosso. It performs highway maintenance and conservation, and also provides user assistance, including medical aid, mechanical support, and heavy/light towing services. In addition to on-road assistance, users may contact the Operations Control Center (CCO) free of charge via 0800 065 0163, available 24/7, or contact the Ombudsman’s Office.