Job Summary: Líder Digital is seeking a customer support professional with experience in humanized service, focused on excellence and relationship-building with customers and digital certification partners. Key Highlights: 1. Experience in customer support and digital certification. 2. Focus on clear, secure, and humanized service for customers and partners. 3. Proactive, friendly, and service-quality-oriented profile. With over 10 years of experience in the corporate market, Líder Digital is a reference in credit analysis and digital certification, and is currently seeking a professional to join its Support team. We are looking for someone with customer support experience, who demonstrates attention, patience, and care in service delivery, and who is committed to consistently delivering their best. The professional will play a fundamental role in shaping the customer and partner experience. **Responsibilities:** * Provide support to end customers who have issued digital certificates; * Support partners who refer and issue digital certificates with us; * Clarify technical and operational questions regarding issuance, installation, and use of digital certificates; * Conduct system demonstrations for new partners, presenting functionality, referral process, and our differentiators; * Accompany and guide partners during the initial operational phase; * Ensure clear, secure, and humanized service delivery. **Requirements:** * Proven experience in customer support; * Attention to detail and care in service delivery; * Patience and ability to interact effectively with diverse customer profiles; * Strong verbal and written communication skills; * Proficiency with systems and remote service delivery; * Organizational and responsible mindset. **Profile We Seek:** * Friendliness and courtesy are essential; * Initiative in problem resolution; * Confidence and mastery of one’s responsibilities; * Commitment to service quality and responsiveness; * Focus on delivering excellence—not merely completing tasks. **Important:** We seek someone who fully embraces our company culture, understands that support is about building relationships, and recognizes that every interaction directly impacts our brand image and growth. Employment Type: Full-time, CLT permanent contract Compensation: R$2\.100,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site