Customer Service Representative

Description

Job Summary: A Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues with communication skills, proactivity, and empathy. Key Highlights: 1. Serve customers in person, by phone, or via email 2. Resolve problems and conflicts efficiently and courteously 3. Participate in training to improve customer service The Customer Service Representative role involves providing customer service, delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. * Serve customers in person, by phone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace