Customer Service Representative

Description

Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Customer service through multiple channels (in-person, phone, email) 2. Efficient resolution of problems and conflicts 3. Participation in training programs for continuous improvement The Customer Service Representative role involves providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy to handle diverse situations. * Serve customers in person, via phone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace