Relationship Agent - Individual

Description

Job Summary: Responsible for serving individual cooperative members, identifying their needs, offering financial solutions, marketing products and services, and managing portfolios to ensure satisfaction and retention. Key Highlights: 1. Focus on service delivery and retention of individual cooperative members 2. Marketing of financial products and services 3. Strategic portfolio management and prospecting of new business **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Tenured \- CLT labor code **Job Mission** Responsible for serving individual cooperative members, identifying their needs, and offering appropriate financial solutions. Engage in marketing financial products and services, supporting branch operations, and managing the assigned portfolio to ensure member satisfaction, retention, and achievement of cooperative goals. **Key Responsibilities:** * Identify business opportunities during interactions with current and potential cooperative members. * Offer products and services tailored to each cooperative member's profile and needs. * Market financial products and services by presenting proposals, terms, and benefits. * Prospect new cooperative members and business opportunities, strengthening the cooperative's outreach. * Manage the individual (PF) cooperative member portfolio, monitoring performance, delinquency, and satisfaction levels. * Support the branch manager in internal processes by sharing information and best practices. * Ensure high-quality service and post-sales follow-up to promote retention and loyalty. * Conduct collections and support debt renegotiation in accordance with the cooperative's internal policies. * Assist in preparing documentation for audits, credit analysis, and proposal formalization. **Requirements:** * Bachelor's degree in Administration, Economics, Accounting, or related fields is preferred. * ANBIMA CPA 10 certification is preferred. * Experience in customer service and sales of products and services. * Interpersonal communication, organization, and planning skills. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). **Preferred Qualifications:** * Knowledge of sales and negotiation techniques. * Experience in credit cooperatives or financial institutions. * Experience managing individual (PF) portfolios. * ANBIMA CPA 20 certification. **Benefits:** Childcare allowance, Education allowance, Reading allowance, Therapy allowance, Day Off, Annual profit-sharing, Health insurance, Dental insurance, Private pension plan, Life insurance, Meal voucher, Wellhub