Job Summary: The professional will supervise and develop teams, manage leads, monitor enrollments, prepare reports, propose improvements, and inspire the team to achieve objectives. Key Highlights: 1. Supervise, develop, and motivate teams to achieve objectives. 2. Manage the full sales cycle, from leads to enrollments. 3. Promote continuous improvement and a positive organizational climate. **Tasks and Responsibilities.** Supervise customer service; Monitor and track team development; Track lead acquisition and qualification; Monitor daily, biweekly, and monthly enrollment closures; Prepare closure reports; Provide feedback; Propose improvements; Maintain team organization; Promote incentive campaigns; Promote team integration campaigns/activities to support organizational climate; Monitor and enforce adherence to working hours and breaks; Conduct periodic alignment meetings with the team. Inspire, motivate, and guide your team to achieve established objectives. Sales team training. **Required Skills.** Good memory; Typing proficiency; Negotiation techniques; Sales techniques; Proficiency in Excel; CRM knowledge; Ability to identify customer service representative profiles and provide regular feedback; Polite and assertive communication; Conflict resolution skills; Suggest alternatives to make service presentations more attractive, identifying insights to enhance creativity, appeal, and effectiveness of outreach. **Required Knowledge.** Completed high school education; Experience in the field. · Ability to guide the team humanely and remain attentive to potential errors or failures; · Ability to demonstrate genuine concern for customers and value interactions; Mastery of sales techniques; Basic computer literacy, including internet usage and especially Microsoft Office tools—Excel, Word—and CRM. **Required Personal Qualities.** Confident communication and excellent diction; Perseverance; Enjoy working with people; Charismatic; Empathetic; Strong concentration ability; Teamwork skills; Responsibility; Commitment; Big-picture negotiation perspective; Analytical skills; Willingness to study in order to understand the services and products being negotiated. **Benefits:** * Meal allowance * Transportation allowance * Commission based on monthly closure percentage. **Working Hours:** · Monday to Friday. · Shift: 8:00 AM to 6:00 PM. Job Type: Permanent CLT contract Salary: R$2.500,00 \- R$3.000,00 per month Benefits: * Meal voucher * Transportation allowance Work Location: On-site