Job Summary: We are seeking a Customer Support Agent to assist students, route requests, and ensure supportive, clear, and agile assistance. Key Highlights: 1. Prompt, agile, and organized customer support via WhatsApp 2. Focus on care, clarity, and agility in customer support 3. Dynamic work environment with daily interpersonal interaction **Job Description:** If you are naturally organized on WhatsApp, resolve pending issues efficiently, and excel at facilitating smooth communication, this opportunity may be perfect for you! We are looking for a **Customer Support Agent** to serve on the front line with our students—answering day-to-day questions, routing requests, and ensuring no one is left without support. Here, customer support means care, clarity, and agility. If this resonates with you, review the requirements below and apply. We’d love to meet you! **Responsibilities and Duties** * Serve as the primary point of contact for customers after enrollment in mentorship, ensuring prompt, agile, and organized support; * Conduct support activities via WhatsApp—including sending class links, learning materials, and clarifying operational queries; * Identify technical questions and escalate them to mentors, ensuring customers always receive timely responses; * Monitor and record all interactions and support cases using internal tools and spreadsheets; * Recognize recurring customer difficulties during support interactions and promptly flag them to the responsible team; * Support tracking of key metrics such as NPS (customer satisfaction), engagement, and early indicators of cancellation; * Provide operational support during company events whenever required. **Requirements and Qualifications** * Proven experience in customer support; * Flawless writing skills, clarity, and empathy in text-based communication (WhatsApp); * Proficiency in managing control spreadsheets and customer service management tools; * Strong organizational and proactive skills to track and appropriately route requests; * Genuine interest in daily interpersonal interaction—whether in person, via WhatsApp, videoconference, or phone calls; * Comfort working in a dynamic environment and supporting both in-person and online events. **Nice-to-Have (not mandatory):** Familiarity with metrics such as NPS, churn, and engagement. **Additional Information:** This is an **in-person CLT position**. Location: Asa Norte, **Brasília-DF**. Schedule: 40 hours/week, Monday to Friday, 9:00 AM – 6:00 PM. **Benefits Offered:** Health insurance with co-payment and full dental coverage; ️Meal allowance or food allowance via Caju card (your choice); Transportation allowance; Birthday day off; Childcare allowance for children up to 6 years old; Annual training budget; ️SESC membership; Access to an affordable psychotherapy platform; IGDcard for snacks from our snack machine; Hours, team-building events, and an exceptionally pleasant work environment. **Location****Employment Type****Work Model** Brasília, DF, BR Full-time CLT In-person