Job Summary: We are looking for a technician to work on installation, repair, and maintenance of FTTH and FTTA networks, ensuring service continuity and polite customer service. Key Highlights: 1. Work in FTTH and FTTA network installation and repairs 2. Preventive and corrective maintenance of services 3. Polite and efficient customer service We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speeds, Wi-Fi issues, no connection, intermittent connectivity, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Verify access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room); * Relocate equipment to a different address upon customer request; * Perform upgrades by replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide polite and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following manager instructions. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per the roster); * Valid and active driver’s license (Category B); * NR 10 and NR 35 certifications preferred; * Technical experience and familiarity with telecommunication network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experience. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, working **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/