We believe our employees constitute the most important element for transforming the reality of individuals, communities, and enterprises—contributing to their development, access to public policies, and strengthening of citizenship. This is a position for our Talent Pool. We seek individuals with strong communication skills, proactivity, and outstanding performance in client outreach and service. The Microcredit Agent will work within the Microfinance team, carrying out the stages of client acquisition, credit analysis, credit approval, and negotiation for small entrepreneurs under Agroamigo’s Microfinance Program. Do you think this challenge is right for you? Check whether you meet the required qualifications and apply to our selection process. Join this family—ESSENTIALLY MADE OF PEOPLE! **Responsibilities and Duties** **Activities:** * In-person, telephone, or email customer service for program participants; * Prospecting new customers; * Guidance on sound management of granted credits; * Immediate collection of overdue credits; * Other related activities. **Requirements and Qualifications** Completed high school education; Microsoft Office Suite (Word and Excel); Availability for inter-municipal travel. **Differentiators:** Experience in sales; Technical training in Agriculture, Animal Science, or related fields. **Additional Information** **Base Salary:** BRL 1,712.11; Situational Remuneration: Agent Crescer up to BRL 1,588.14; Agent Mais up to BRL 1,805.40; Maximum Variable Remuneration: Agent Crescer up to BRL 1,482.26; Agent Mais up to BRL 2,011.64; Monthly workload: 200 hours. **Benefits of Working at INEC:** Professional development and training programs; Health and dental insurance; Emotional well-being program; Private pension plan; Meal allowance and Basic Food Basket allowance: BRL 1,496.46; Wellhub; Childcare reimbursement; Life insurance. Bring your talent to INEC! Our Contacts: Regional Office Recife, Pernambuco – Agroamigo Email: rhagro_pe@inec.org.br Apply now and join our selection process. #INECMADEOFPEOPLE Founded in 1993, the Northeastern Citizenship Institute (INEC) is a Civil Society Organization (CSO) whose primary focus is the sustainable development of communities in Brazil’s Northeast region. In 2003, its qualification as a Civil Society Organization of Public Interest (Oscip) enabled INEC to establish a partnership with the Bank of the Northeast (BNB) to implement microfinance programs. Since then, INEC has accumulated 20 years of experience in microcredit, having managed the Crediamigo program from 2003 to 2022 and the Agroamigo program since 2005 to the present day. In 2021, the international NGO Water.Org joined INEC and BNB to facilitate access to water solutions through microcredit. In 2022, Agroamigo served 1,410,064 active clients across 2,074 municipalities in Brazil’s semi-arid region. Beyond microfinance, INEC invests in socio-environmental initiatives, serving children, youth, and adults through projects that significantly contribute to sustainable development—based on income generation and social leadership—in alignment with the United Nations’ Sustainable Development Goals (SDGs). Currently, INEC employs over two thousand staff across all states of the Northeast and the northern regions of Minas Gerais and Espírito Santo. Join this team #madeofpeople and bring your talent to INEC!

**Description** --------------- Under the general supervision of the Manager, Transmission, receives and dispatches calls, contacts emergency personnel and provides emergency information to management personnel during non\-business hours. Performs routine customer service, clerical, maintenance\-related and other duties as assigned or required. Performs essential work as required during emergencies or periods of severe and inclement weather. **Examples of Duties** ---------------------- * Receives and dispatches calls, contacts emergency personnel and provides emergency information by: + Receiving messages concerning water\-related emergencies or hazardous situations by telephone or radio and dispatching appropriate emergency standby personnel for corrective action. + Entering work orders and account notes into a computer database utilized by Authority personnel (SAP). + Calling essential personnel to report for emergency duty. + Relaying essential information to appropriate field and management personnel in a timely manner. + Receiving and transmitting calls in accordance with the emergency response plan (ERP). * Performs routine customer service, clerical, maintenance\-related and other tasks as assigned or required by: + Assisting customers with routine questions, problems, service and other related calls, after normal business hours in accordance with established rules, regulations, policy and procedures. + Researching and maintaining customer accounts in SAP, filing, making routine customer calls and preparing and scanning service related documents. + Performing collections and delinquent account duties. + Obtaining emergency Miss Utility clearance to make repairs. + Preparing drawings in Adobe PDF editing software for highway permits for new services. + Performs essential work as required during emergencies or periods of severe and inclement weather. * Performs other duties as assigned or required. **Typical Qualifications** -------------------------- * Graduation from high school or GED and a minimum of two years related experience, or any equivalent combination of education, experience and knowledge. * Must pass a controlled substance (drug) test for employment. This position is also subject to random testing after hire. * Ability to work independently with a minimal amount of direct supervision. * Excellent interpersonal skills, including the ability to communicate effectively with those contacted in the course of work. * Ability to remain calm, think clearly, quickly assess and evaluate situations, organize thoughts and respond quickly in emergency and stressful situations. * Ability to prioritize tasks and perform a variety of tasks simultaneously. * Attention to detail and accuracy and the ability to record precise, detailed information. * Ability to interpret and follow oral instructions. * Ability to interpret and follow written rules, regulations, policies and procedures. * Ability to handle customer inquiries or service requests in a pleasant and efficient manner. * Ability to operate and communicate over radio, telephone, TDD and other communication systems. * Ability to operate a wide variety of office equipment and keep accurate records. * Proficient in the use of a personal computer. * Ability to operate the SAP customer care system and other programs and software ( Adobe PDF editing software, Geographic Information System (GIS), MS Word, MS Excel and messaging). * Ability to read and interpret water system and roadway maps. * Ability to remain alert and maintain a productive attitude, while engaged in night, weekend and holiday shift\-work. * Ability to share a work area and work in close contact with coworkers. * Ability to work rotating shifts during non\-business hours, including evenings, holidays and weekends. * Must be able to report to work in all climatic conditions and on short notice during emergency situations. **Supplemental Information** ---------------------------- * Ability to lift up to 25 pounds.

POSITION: Humanized Customer Service Representative (Voice/Chat) – Nova São Paulo? Do you enjoy helping people, solving problems, and delivering an outstanding customer experience? ???? Then this opportunity is for you! Your responsibilities will include: Hybrid customer service (voice and chat) in a receptive model; Listening attentively and resolving customer requests clearly and efficiently; Assisting customers with inquiries, property acquisitions, rentals, and contract terminations; Ensuring every interaction is a positive experience. Requirements: Completed high school education; Minimum age of 18 years; Previous customer service experience; Strong verbal and written communication skills; Basic knowledge of Microsoft Office and typing proficiency; Empathy, positive attitude, effective conflict management, and results-oriented focus; Easy access to the South Zone. Work schedule: 10:48 AM to 7:00 PM (full availability required) Rotating 5-day workweek with weekends off Salary: BRL 1,600.00 Benefits that make a difference: Transportation allowance; Meal and/or food allowance; Medical and dental assistance; Life insurance and funeral assistance; Childcare/babysitter allowance and support for children with disabilities; Discounts on products and gyms; Educational partnerships offering course discounts; Career development plan with real growth opportunities. Work location: On-site – Av. Cecília Lottenberg, Chácara Santo Antônio (South Zone) If you believe in the power of empathy and wish to join a team that values purpose-driven customer service…

Position: Analyst for Triage and Qualification – Labor Law Area (Claimant Side) About the Law Firm: Our firm specializes in Labor Law, **strategically and humanely defending workers' rights**. We believe in access to justice and in providing qualified guidance from the very first contact. **We are seeking a professional to serve as the first point of contact**, ensuring that our efforts are directed toward cases aligned with our expertise. Purpose of the Position: **You will be responsible for the initial client intake, triage, and preliminary legal qualification of potential clients (claimants)**, assessing the feasibility and labor law classification of the claims presented. Your work is essential to optimizing our attorneys’ time and ensuring that we deliver targeted, realistic service from the outset. Responsibilities and Duties: * Conduct the initial contact (via telephone, WhatsApp, or email) with potential clients reaching out to the firm. * Collect preliminary data in an organized and ethical manner. * Perform an **initial analysis and filtering of cases**, identifying typical labor law legal elements (e.g., unpaid overtime, job function deviation, improper transportation voucher deductions, moral harassment, unjustified dismissal, among others). * Distinguish cases with legal merit from those falling outside our scope or presenting low viability. * Clearly and transparently explain the next procedural steps for qualified cases. * Schedule attorney consultations for cases approved during triage. * Complete triage forms and maintain the CRM updated with all interactions. * Uphold **confidentiality** and adopt an **empathetic attitude**, recognizing that many contacts are in vulnerable situations. Mandatory Requirements: * **Prior customer service experience**, preferably at a law firm (especially in labor law), HR department, or labor union. * Being a lawyer is **not required**. * Strong communication skills (oral and written), with **empathy** and **patience**. * Analytical ability to listen to accounts, ask targeted questions, and identify core legal issues. * Organization, discipline, and ethics in handling sensitive information. * Proficiency with WhatsApp and ability to learn internal systems. Preferred Qualifications: * Technical course in Legal Secretarial Studies or concrete experience handling labor proceedings. * Familiarity with management systems (legal CRM). * Initiative to develop brief scripts or question flows to optimize triage. We Offer: * **Compensation commensurate with experience**. * **Fully remote work** * We are committed to diversity and encourage applications from candidates of all backgrounds. Position Type: Freelance / PJ Contract Duration: 90 days Compensation: R$1,518.00 – R$2,100.00 per month

Founded in 2014, Energy Substation Services is dedicated to serving the electric power market, with a focus on constructing substations and high-voltage electric power transmission lines. * Residency in Campo Mourão /PR **Job Responsibilities:** * Daily update of the employee attendance spreadsheet at the start of the workday, recording absences and tardiness for supervisor oversight and task assignment during the shift. * Perform general administrative tasks supporting the department: photocopying, document scanning, WhatsApp communication, time clock management, collecting and forwarding medical certificates, receiving and forwarding emails. * Assist with onboarding, offboarding, and payroll closing processes; monitor material procurement; manage the flow of invoices. * Complete construction control forms and routine administrative documentation. **Requirements:** * Completed high school education. * Basic Microsoft Office proficiency. * Prior experience in administrative routines is considered an advantage. * Residency in Campo Mourão /PR **Benefits:** * On-site meals (breakfast and lunch). * Transportation allowance: BRL 15.00 per day, reimbursed via payroll. **Working Hours:** * Monday to Thursday: 7:00 AM to 5:00 PM; Friday: 7:00 AM to 4:00 PM. Employment Type: Full-time CLT contract Salary: BRL 2,215.40 per month Work Location: On-site

Greet customers courteously and efficiently Prepare and serve coffee and other beverages according to company standards Maintain cleanliness and organization of the cafeteria Sell additional products Receive and verify customer orders Contribute to customer satisfaction and loyalty Previous experience in customer service Knowledge of coffee and hot beverage preparation Strong communication and interpersonal skills Knowledge of sales techniques

Organize and carry out support activities for the organization’s processes. - Draft, organize, and manage the organization’s documents. Provide resources required for administrative operations, as requested; Attend to internal and external customers through various communication channels; Receive and process requests from different departments within the company; Assist in updating various administrative documents as needed. Salary: R$ 1,215.91 Benefits: Meal Voucher, Transportation Allowance Employment Type: Apprentice Schedule: Morning Shift – 8:00 AM to 1:00 PM Candidates must have completed high school, be aged 18 to 24, and demonstrate commitment, responsibility, punctuality, and a willingness to learn. Benefits Meal Voucher, Transportation Allowance Employment Type Internship

We are looking for a Budget Assistant to join our team at CMK GLOBAL. As a Budget Assistant, you will play a key role in preparing and analyzing budgets for various projects. Your primary responsibility will be to ensure the accuracy and financial viability of budgets, collaborating with the project team to guarantee that all costs are correctly calculated and deadlines are met. You must have a solid educational background in administration, economics, or related fields. Prior experience in budgeting or similar roles is an advantage. Your organizational skills, attention to detail, and analytical ability will be essential for success in this position. Additionally, you must be able to work in a dynamic, high-demand environment focused on delivering high-quality results. CMK GLOBAL values clear communication and teamwork. Therefore, effective communication skills and the ability to collaborate across different departments are fundamental. You must be prepared to learn and adapt quickly, as the work environment can be challenging and constantly evolving. If you are seeking an opportunity to apply your budgeting skills and grow professionally within a challenging and innovative workplace, this is the perfect chance. Join CMK GLOBAL and become part of a team dedicated to achieving exceptional results. We look forward to your interest and application for this position.