PJ Technical Support Assistant

Description

PJ Technical Support Assistant Work in the Technical Assistance department, performing pre-\support via telephone and WhatsApp, filtering requests, and routing tickets to technical support or parts sales. We are looking for a person with strong verbal and written communication skills, attention to detail, organizational ability, responsibility, and experience in customer service. Proficiency in computer applications, Excel, and spreadsheets is required. We seek a proactive profile, capable of working well in teams and maintaining good interpersonal relationships. Prior experience in technical support is a plus. YOUR RESPONSIBILITIES: * Provide initial customer support via telephone and WhatsApp; * Identify and route requests to technical support or the commercial department; * Record information and track tickets; * Assist in organizing support activities and internal processes; * Support customers with information regarding parts, technical assistance, and service status; * Collaborate with technical and commercial teams to ensure agile and efficient service. REQUIREMENTS: * Completed high school education; * Basic/intermediate computer literacy; * Experience in customer service; * Strong communication and organizational skills; * Proficiency in Excel and spreadsheets. PREFERRED QUALIFICATIONS: * Prior experience in technical assistance; * Experience with WhatsApp Business; * Familiarity with management systems or CRM. WE OFFER: * A collaborative work environment; * Opportunities for professional growth; * Training and team support; * Competitive salary commensurate with the role. Compensation: R$2\.500,00 \- R$3\.000,00 per month Benefits: * Fuel allowance * Free parking Work location: On-site