FIELD SERVICE ASSISTANT 12x36

Description

Job Summary: Professional responsible for monitoring and supervising the progress of field technicians' services, tracking productivity and performance. Key Highlights: 1. Monitoring of customer service and field service activities 2. Tracking team productivity and performance 3. Analysis of operational systems related to alarms and maintenance MAIN RESPONSIBILITIES Monitor field technicians' service-related activities, including defect complaints and pending service requests Supervise the progress of field technicians' services, as well as guide technicians on timing, priorities, and service quality Track and act upon executed services, daily productivity, team performance, and quality indicators. The department conducts analysis of operational systems related to fiber optic failure alarms or maintenance REQUIREMENTS AND QUALIFICATIONS Completed High School Education Excel BENEFITS * Salary: R$1.725,46 + night shift allowance * Meal or food allowance via Alelo Tudo – R$25,73 per day * Transportation allowance * Unimed Health Plan – R$145,40 with co-payment * Bradesco Seguros Dental Plan – R$21,54 - Bradesco Seguros Life Insurance – premium percentage based on salary * Profit Sharing Program (PPR) twice per year SCHEDULE 8:00 PM to 8:00 AM – 12x36 Minimum Education Level: High School (Secondary Education)