Collections Operator

Description

Job Summary: IESDE is seeking a professional with completed high school education and experience in telemarketing for contacting, negotiating with, and resolving issues for customers, while maintaining ethics and respect. Key Highlights: 1. Experience in telemarketing customer service 2. Strong verbal and written communication skills and active listening 3. Ability to work effectively in a team **About the company:** Active in the education sector for over two decades, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence as its core principle and by the concept of applying intelligence to challenges presented by the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms—always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Negotiating debts; * Updating customer information; * Providing payment guidance; * Resolving issues; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills and active listening ability; * Ability to work effectively in a team. **We offer:** * Unimed health insurance plan without copayment, effective after the probationary period. * Nutritional counseling program. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 2:20 PM to 8:40 PM\.** Job type: Full-time, Permanent CLT Compensation: BRL 1\.439,00 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site