Telesales Representative

Description

Job Summary: Responsible for customer service and pharmaceutical sales, providing guidance and ensuring an agile and high-quality purchasing experience. Key Highlights: 1. Customer service and sales via telephone and digital channels 2. Focus on customer experience and service quality 3. Development in consultative sales and goal achievement **General Description:** Responsible for customer service via telephone and digital channels, conducting sales of medicines and pharmaceutical products, providing basic guidance, and ensuring an agile, secure, and high-quality purchasing experience. **Main Responsibilities:** * Attend customers via telephone, WhatsApp, and other digital channels * Conduct sales of medicines, perfumery, and convenience products * Register orders in the system and monitor processing until delivery * Clarify product-related questions (without replacing pharmaceutical advice) * Inform prices, promotions, and payment terms * Verify medical prescriptions when necessary (in accordance with regulations) * Suggest complementary products (consultative selling) * Maintain organization of information and customer history * Achieve sales targets and performance indicators **Requirements:** * Completed high school education * Experience in customer service or telesales (preferred) * Strong verbal and written communication skills * Basic computer knowledge * Familiarity with pharmaceutical products (advantageous) **Behavioral Competencies:** * Proactivity * Empathy in customer service * Organization * Results orientation * Agility and attention to detail **Advantages:** * Experience in pharmacies or drugstores * Familiarity with sales systems and CRM * Knowledge of generic and similar medications Employment Type: Permanent CLT Salary: R$2\.057,99 \- R$2\.058,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site