Telephone Operator (Temporary)

Description

Job Summary: The professional will join the Customer Service team, performing telephone customer service, scheduling appointments, and providing information to patients. Key Highlights: 1. Join the Customer Service team. 2. Perform telephone customer service via the PABX system. 3. Provide information and schedule appointments. How about bringing your talent to the **Med4U Group**? **Position:** Telephone Operator **Work Location:** Rua Alameda Dom Pedro II, 574 \- Batel **Working Hours:** 12:30 PM to 6:30 PM, and Saturdays from 8:00 AM to 2:00 PM This position requires the candidate to join our Customer Service team. We seek individuals with the following responsibilities, skills, and qualifications. **Key Responsibilities and Duties:** * Perform telephone customer service via the PABX system; * Schedule medical appointments by phone, according to each schedule's availability, confirm or transfer appointments, and open or cancel schedules; * Provide patients with information regarding IOP units, telephone numbers, and corresponding services; * Maintain updated records of performed activities, maintaining keen awareness of critical issues and acting proactively to implement necessary measures; * Support department-related activities and those involving cross-functional processes during staff shortages or absences, provided the individual is qualified for the task or operating under direct supervision of their immediate superior, ensuring balance between workload and deliverables; * Maintain order, equipment, and tools within their work area, promptly notifying their immediate supervisor regarding maintenance needs, software installations, or required resources, while also observing and ensuring data handling and access comply with internal information security policies, guidelines, or standards. **Requirements and Qualifications:** * Completed high school education; * College education in progress (preferred); * Prior experience in customer service (preferred); * Strong communication skills. **Take a look at the benefits we offer:** * Meal voucher * Food allowance * Sodexo Club * Transportation voucher * Unimed Health Plan * Panvel Pharmacy Benefit * Dentaluni Dental Plan * Life insurance * Funeral assistance * Gympass * Conexa Saúde * Workplace gymnastics * "Me-Time Day" \- Hourly allowance for preventive exams and check-ups * Fruit Day * Education assistance * Special gifts on commemorative dates **Submit your resume and good luck!** At Med4U Group, we consider all candidates for our opportunities regardless of race, color, religion, gender, age, nationality, disability, sexual orientation, gender identity or expression. Together, let’s respect diversity and promote inclusion.