Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team, offering growth opportunities and constant challenges within a dynamic environment. Key Highlights: 1. Opportunities to advance your career in a dynamic environment. 2. Teamwork that values respect, collaboration, and innovation. 3. An environment fostering continuous learning and challenging projects. Citizen Experience is looking for a talented, out-of-the-box **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute, motivate each other, and collaborate creatively (this is where the best ideas emerge). If you're considering advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also facing constant challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Greet and guide users regarding available services. * Inform users about wait times and assist in queue management. * Conduct triage and verification of documents (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of kiosks, self-service options, and digital services. * Identify medical emergencies and alert the responsible support team. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic queue number calling. * Serve citizens via system according to their queue number and requested service. * Verify and enter registration data; collect signatures or biometrics when necessary. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Refer complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). **Backoffice** * Access digital platform to analyze requests. * Review submitted documents and verify compliance. * Inform citizens about required corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call-based service when necessary. **Administrative Activities** * Archive documents per agency guidelines. * Prepare reports on services performed or canceled documents. * Transmit and receive documents via system or e\-mail. **Requirements and Qualifications** * Completed high school education; * Basic computer knowledge (text processing, spreadsheets, internet); * Proficient typing and system usage skills; * Strong oral and written communication skills; * Organizational ability, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. **Preferred Qualifications** * Experience in public-facing service; * Experience with computerized systems and digital platforms. **Additional Information** * **Meal Allowance** or **Food Allowance** * **Wellhub Partnership** * **Psychologist Services via Zenklub Platform** * **Dental Plan – Dental Uni** * **Health Insurance – Unimed** * **Pharmacy Partnership – Medipreço** * **Access to Woli Development Platform** * **Birthday Day Off** * **SESC Partnership** We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, enhanced technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you’re seeking a dynamic workplace with continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
