Operational Assistant II - 2nd Shift

Description

Job Summary: The Operational Assistant II will be responsible for monitoring and handling trips, generating KPIs, tracking customers and drivers, and entering data for reporting. Key Highlights: 1. Customer monitoring and follow-up. 2. Handling trips via the online cargo system and the driver's app chat. 3. Generating KPIs and monitoring reports. *Our team consists of people passionate about innovating in the transportation sector, making a difference every day.* *Our purpose is to transform logistics solutions into meaningful results in terms of optimization, technology, and CO2 emission reduction.* *As an* ***Operational Assistant II****,*you will be responsible for *monitoring (tracking) and handling trips, and generating KPIs.* **Responsibilities and Duties** **WE COUNT ON YOU TO:** * Monitor and follow up with customers; * Monitor the customer’s platform to log incidents on time; * Provide scheduling information to customers and drivers; * Track deliveries, pickups, or trips; * Handle trips via the online cargo system; * Handle communications via the driver's app chat; * Generate pickup routes through the system; * Enter monitoring data to generate KPIs and/or reports. **Requirements and Qualifications** **WHAT YOU NEED TO HAVE:** * Completed high school education. * Experience in the transportation sector, including cargo/vehicle scheduling and monitoring. **IT’S A PLUS IF YOU HAVE:** * Residence near the headquarters (CIC Curitiba/PR); * **Availability to work Monday through Friday, from 4:00 PM to 12:37 AM, and Saturdays from 4:00 PM to 8:00 PM.** **Additional Information** **THE STEPS TO YOUR PERFECT MATCH** You must go through several stages in the selection process to reach your dream YES. To do so, we want to get to know the best version of you — and it’s essential that you complete all stages: 1\. Registration 2\. Interview with the People & Management team and the Area Manager. 3\. Specific knowledge test **BENEFITS AVAILABLE FOR OUR CARGOLOVERS** Unlimited coffee to recharge your energy; Meal Allowance and/or Meal Voucher; On-site parking and Transportation Voucher (if needed); Amil Health and Dental Plans, extended to family members with co-payment; Semi-annual profit-sharing based on goal achievement; Growth through meritocracy via our internal recruitment program “Come Grow With Us”; Life insurance at no cost to the employee; Talent referral program — you earn a reward when you refer an excellent driver to us; VT Bike, encouraging you to use your bicycle for commuting between home, work, and back home; “Forever Happy” Program — a cash gift and support structure from Cargolift for employees who marry during their tenure with us! Extended maternity leave to provide greater peace of mind for expectant mothers during the final month of pregnancy. **\#JOINCARGOLIFT** All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! Applicant, please double-check your registration and ensure your contact information is up to date! We’ll reach out to you via email or phone. Our corporate phone numbers include area code variations. Good luck with your application! Headquartered in Curitiba with branches across Brazil, Cargolift Logística — founded by Markenson Marques — is one of the largest and most respected companies in the sector nationwide. It carries out approximately 20,000 trips per month, operates 13 units across 7 Brazilian states, employs over 520 professionals, and maintains a fleet of nearly 1,000 trucks, along with warehouses and comprehensive logistics services; it currently ranks 21st among the country’s Largest & Best Companies, with revenue of R$ 684 million in 2025\. With innovative and technology-driven operational management, it has achieved significant results in optimization, resource efficiency, and CO2 emission reduction. It belongs to the Cargolift Group, which also includes Matrix Cargo — a company investing in an AI-powered collaborative logistics platform — and R44 Empreendimentos. The group supports the Instituto Novas Histórias (INH), allocating 12% of its LAIR (Earnings Before Income Tax) to develop third-sector initiatives. Since its founding, the company’s slogan has been "We Trust in God", reflecting Cargolift’s purpose: transforming lives by guiding people along the path they should walk — alongside Jesus. Its entrepreneurial drive to promote social well-being also led Cargolift to bring the “Courageously Ethical” movement to Brazil — uniting individuals and legal entities toward one shared cause: Brazil. Through www.corajosamenteeticos.com.br, everyone is invited to join this fight against corruption and demonstrate that building an honest and just country is possible.