Customer Experience Assistant (Customer Service)

Description

Job Summary: We are seeking a proactive Customer Experience (CX)/Customer Service Assistant focused on customer experience to provide multichannel support, with emphasis on improvements and the use of technology and AI. Key Highlights: 1. Experience with multichannel customer service and focus on customer experience 2. Contribution to improvements, use of AI, and evolution of customer service processes 3. Experience in e-commerce, marketplaces, and interest in technology and automation We seek a **Customer Experience / Customer Service Assistant** with customer service experience and ease in using technology to support multichannel operations across group companies (e\-commerce, fashion, furniture, and technology). We look for an **organized, proactive, and customer-experience-focused profile**, who not only handles customer interactions but also contributes **suggestions for improvement, AI implementation, and evolution of customer service processes**. Responsibilities * Customer service via **WhatsApp, chat, e\-mail, marketplaces, and social media** * Ensure quality, empathy, and prompt resolution of inquiries * Support the organization of **FAQs, scripts, and knowledge base** * Suggest improvements to workflows, processes, and service standards * Support the use of **chatbots, automation tools, and AI-powered solutions** * Handle incidents, complaints, and more complex cases * Collaborate with Logistics, Finance, and E\-commerce teams to resolve requests * Meet SLAs and quality targets Requirements * Prior experience in **customer service / customer support / CX** * Experience with **e\-commerce, marketplaces, or digital support** * Proficiency with systems, chats, and online tools * Organized, responsible, and communicative personality * Interest in technology, automation, and AI * Ability to handle high-volume customer interactions Preferred Qualifications * Experience with **chatbots, AI, or customer service automation** * Experience with **Shopify, Bagy, marketplaces, and/or customer service CRM** * Experience handling complaints Employment Type CLT \| On-site Job Type: Full-time CLT Benefits: * Health insurance * Dental insurance * Commercial partnerships and discounts * Profit-sharing program * Meal allowance * Transportation allowance Work Location: On-site