Customer Service Analyst

Description

Job Summary: We are seeking a Relationship Analyst to lead the customer service team, ensuring excellence and fast, efficient, and humanized solutions. Key Highlights: 1. Customer service and support 2. Team and customer performance analysis 3. Experience in people management and team development **Position: Relationship Analyst** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Employment Type:** On-site **Location:** Boqueirão **Job Description** We are seeking a Relationship Analyst to lead the customer service team, ensuring an excellent relationship with our customers and guaranteeing the delivery of fast, efficient, and humanized solutions. **Responsibilities** * Customer service and support * Team performance analysis * Advanced Excel proficiency; experience with Power BI and dashboards * Experience in meeting targets * Customer performance analysis Requirements * Completed or currently pursuing a bachelor’s degree * Knowledge and experience in **customer relationship management**. * Experience in **people management** and **team development**. * **Leadership mindset**, strong communication skills, and analytical vision. * Ability to manage customer interactions and guide solution implementation. * Organizational ability, team monitoring, and guidance capacity. * **Benefits:** * Meal allowance – BRL 30.00 per working day (paid via IFOOD BENEFITS card, no payroll deduction) * Transportation allowance or mobility assistance (amount paid corresponds to Curitiba public transport fare, with 6% payroll deduction as stipulated by eSocial) * Health insurance – Paraná Clínica, covering 70% of the employee’s cost and 55% of dependents’ costs – effective after the probationary period. * Dental insurance – Sul América, effective upon hiring at no cost to the employee. * Life insurance – effective upon hiring at no cost to the employee. * Education assistance – bonus for employees pursuing studies in the logistics field, available after six months of employment * Attendance bonus of BRL 150.00 * Career and salary plan Job Type: Full-time CLT Compensation: BRL 2.731,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Education assistance * Life insurance * Meal allowance * Transportation allowance Workplace: On-site