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Job Summary: The Planning team aims to ensure an integrated view of operations, connecting data, tools, and strategy to maximize results efficiently, operating cross-functionally to monitor performance and anticipate risks. Key Highlights: 1. Cross-functional operation, monitoring performance in real time 2. Focus on root cause analysis and guiding corrective actions 3. Contribution to the evolution of digital strategies and communication How the **Planning** team builds Loft: The Planning team’s mission is to ensure an integrated view of operations, connecting data, tools, and strategy to maximize results efficiently. We operate cross-functionally, monitoring performance in real time, anticipating operational risks, and structuring growth levers through continuous analysis and optimization. With strong involvement in Control Desk and digital strategies, the team is responsible for ensuring operational fluidity, channel efficiency, and continuous evolution of workflows and tools—directly impacting business outcomes. **Challenges you’ll face:** * Monitor key operational indicators (productivity, SLAs, volumes, queues, channels, and team performance) in real time; * Identify, analyze, and act upon atypical situations, focusing on root cause analysis and guiding corrective actions; * Perform support tasks for operational ticket management, ensuring timely resolution and readiness in handling; * Monitor and improve the use of operational digital tools (dashboards, internal systems, customer service platforms, and automated workflows); * Conduct basic data analyses related to productivity to support process improvement; clearly and structurally communicate risks, deviations, and opportunities to stakeholders; * Contribute to updating recurring reports, ensuring the quality and organization of information shared with stakeholders; * Contribute to evolving digital strategies and communication workflows, aiming for greater efficiency and conversion. **What you need to unlock this role?** * Prior experience in Control Desk, Monitoring, Planning, or related areas; * Analytical ability to interpret basic operational data and follow evidence-based guidelines; * A hands-on profile, demonstrating proactivity and accountability in daily task execution; * Strong organizational skills, sense of urgency, and high attention to detail; * Good communication skills and ease working in teams, treating everyone with respect and valuing diversity; * Basic to intermediate knowledge of Excel or data visualization tools (Dashboards); * Experience tracking KPIs and managing operational routines. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Medical Assistance Dental Assistance Life Insurance ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform ️Flexible Vacation \- Take vacation anytime Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work \- Hybrid
