Customer Experience

Description

Job Summary: Responsible for customer service and proactive customer communication, performing administrative tasks and entering data into systems, with participation in meetings and creation of SOPs. Key Highlights: 1. Experience in customer service and proactive customer communication 2. Administrative functions and system data entry 3. Participation in meetings and creation of SOPs Customer Experience Daily Responsibilities \- Customer service \- reception \- ⁠Customer communication \- proactively * Administrative tasks relevant to this area * System data entry * Online and in-person onboarding meetings * Creation and implementation of SOPs Requirements: Customer service experience Intermediate Microsoft Office suite proficiency Experience in the commercial area Bachelor's degree in Business Administration, Human Resources (HR), or related field Work Location: São Francisco, Curitiba \- PR Benefits: Unimed health plan \- effective after 90 days Meal voucher (VR) Transportation voucher (VT) Salary: BRL 2\.500,00 Working Hours: 8:30 AM to 6:00 PM (44 hours per week), alternate Saturdays Minimum Education Level: Bachelor's Degree