Technical Intern N1

Description

Job Summary: Provide technical support by performing ticket triage and categorization, and delivering initial customer assistance. Key Highlights: 1. Performing technical support activities, including ticket triage and categorization. 2. Supporting operational activities of the support team and incident analysis. 3. Assisting in identifying improvements to customer service processes. Working Hours: Monday to Friday \- 09:00 AM to 03:30 PM Contract Type: Internship Work Mode: On-site at the Pinhais office **About Solo Network** Solo Network is one of Brazil's largest technology companies, recognized for its rapid growth and excellence in Digital Security, Cloud, and Corporate Solutions. With over 6\.000 clients and highly qualified teams, we offer a dynamic, innovative environment full of growth opportunities. Here, we value people, encourage continuous development, and collectively build the future of technology. **Responsibilities:** * Providing technical support by performing ticket triage and categorization to ensure proper routing and prioritization of requests. Responsible for initial customer assistance, delivering basic guidance, recording relevant information, and tracking requests. * Supporting operational activities of the support team, including ticket monitoring, updating internal systems, assisting with simple incident analysis, and supporting procedure documentation. * Assisting in identifying improvements to customer service processes and supporting the team in resolving daily tasks, contributing to service quality and efficiency. **Fields of Study:** Systems Analysis and Development, Information Systems, Software Engineering, and related fields.