Description
Job Summary:
IT professional in Curitiba for technical support, focusing on first-level support, incident triage, and routing.
Key Highlights:
1. First-level engineering support
2. Incident priority and SLA classification
3. Routing of requests to technical teams
An Information Technology Services company is seeking a Support Analyst in Curitiba.
Tivia TI is a company specialized in information technology services. Focused on innovative solutions, the company aims to meet its clients' IT sector needs.
**Responsibilities:**
Provide first-level engineering support. Perform triage of incidents received by the Support area. Classify incident priorities and SLAs. Route each request to the responsible technical team.
Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some activities of this position.
Bachelor's degree required. Relevant experience required.
**Compensation and Benefits:**
* Salary: Please submit your salary expectation
* Benefits: To be negotiated
**Additional Information:**
* Contract: Permanent \- On-site.
* Duration: Full-time
* Working hours: To be negotiated