Customer Service Assistant

Description

Job Summary: Provide customer service and support through various channels, manage exchange/refund processes, and assist in report preparation. Key Highlights: 1. Multichannel customer service and clarification of customer inquiries 2. End-to-end management of requests, complaints, and incidents 3. Post-sales support for customer retention and assistance in report preparation * Provide customer service via telephone, WhatsApp, e-mail, and other company communication channels; * Clarify questions regarding products, orders, deliveries, warranties, exchanges, and returns; * Record all requests, complaints, and incidents in the system or control spreadsheet; * Monitor tickets until final resolution, keeping customers informed of progress; * Act as intermediary between customers and sales, finance, logistics, and technical support departments; * Organize exchange, return, replacement, and product shipping processes; * Identify recurring complaints and report them to management; * Deliver post-sales service to ensure customer satisfaction and retention; * Support the preparation of customer service reports and metrics, such as call volume, response time, and resolution rate. Compensation: R$2.000,00 - R$2.800,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site