OPERATIONS ASSISTANT (STUDENT SUPPORT CENTER)

Description

**Hello, we are Cruzeiro do Sul Educacional!** We believe in the power of transforming lives through quality and excellence in education! Here, we seek to connect diverse individuals so they can build a better world through education—driven by hard work, respect, and dedication—delivering the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative education groups in the country, comprising academically relevant educational institutions and regionally recognized brands—from basic education schools to higher education institutions. Faculty members and professionals from various fields work in harmony to ensure this daily construction. We are constantly seeking new people to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced individuals. Do you identify with and believe in this purpose, and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, please ensure all your information is up-to-date and complete. Feel free to register for all available positions that interest you; however, we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Carry out academic procedures, respond to student demands, and meet pedagogical and operational needs. **MAIN DUTIES / RESPONSIBILITIES:** * Provide in-person support to students; * Clarify questions regarding academic matters; * Financial matters, and other issues related to student life; * Assist students in opening protocols; * Conduct detailed analyses of requests to resolve inquiries and guide students; * Record all interactions and manage email communications; * Provide support for protocols under the department’s responsibility. **Requirements and Qualifications** **Education:** **Computer Skills:** **Additional Information** **Working Hours:** 10:00 AM to 8:00 PM (Monday to Friday) \- 220 hours **Benefits:** * Medical Assistance; * Dental Assistance; * Transportation Allowance or Parking; * On-site Cafeteria; * Total Pass (discounts at partner gyms); * Pharmacy Card; * Life Insurance; * Day Off; * Study Grant. Are you ready to contribute to our purpose of quality and excellence in education? Join our team! With over three decades of history and tradition, we are a benchmark for excellence in higher education in the State of Paraná, nationally recognized. We operate campuses in Londrina, Ponta Grossa, and Curitiba—where the Ecoville Campus is located, considered one of the most modern and comprehensive in the country. Our portfolio includes on-campus and distance undergraduate programs, lato sensu and stricto sensu postgraduate programs, and we stand out in scientific research through our master’s and doctoral programs. We connect students, faculty, staff, teaching methodologies, the community, and the labor market to deliver the best experience in higher education—guiding and advising university students throughout their academic journey, thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative education groups in the country, bringing together academically relevant higher education institutions and brands recognized in their respective markets. Also explore the Cruzeiro do Sul Educacional and other group brands’ career portal: https://cruzeirodosuleducacional.gupy.io