Internal Sales Assistant I

Description

Job Summary: Professional responsible for customer engagement and lead qualification, preparation of commercial proposals, and administrative support, aiming for high customer satisfaction. Key Highlights: 1. Customer engagement and lead qualification 2. Preparation of commercial proposals 3. Administrative support and customer reactivation Headquartered in Pinhais – PR (Curitiba metropolitan region) with a factory/distribution center in Linhares – ES, Fibracem celebrates 31 years as a reference in the optical communications segment, offering a diverse portfolio of high-quality products and solutions for optical network infrastructure and connectivity across Brazil and South America. Our \#timedefibra already comprises **over 400 employees**, who daily help us create connections and bridge distances through technology and innovation. We value who you are and who you aspire to be, offering career development paths, support, and recognition to help you achieve your full potential. Interested? **Then \#JoinFibracem!** **Job Responsibilities:** Use only official company channels to engage with customers/leads/contacts; Perform initial engagement and qualification to determine whether the contact is a potential customer; Route qualified leads to sales representatives according to the company’s strategy; Assist sales representatives in preparing proposals for customers, when required; Engage with customers and prepare commercial proposals; Maintain the online order tracking spreadsheet up to date; Register new customers in the system; Reactivate customers; Archive documents related to customer registration and keep them organized; Update the CRM system; Ensure high levels of customer satisfaction regarding the service provided. **Experience:** One year of experience in commercial and administrative routines; Strong oral and written communication skills in Portuguese; Basic knowledge of Microsoft Office Suite. **Education:** Completed High School. **Work Schedule:** Monday to Friday, from 08:00 to 17:48