JUNIOR QUALITY AND PROCESSES ANALYST

Description

Job Summary: An IT professional focused on processes and quality to document, audit, and optimize workflows, ensuring compliance and continuous improvement. Key Highlights: 1. Strategic involvement in IT processes and quality 2. Focus on continuous improvement and optimization of service delivery 3. An environment that values learning and professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we're remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What We’re Looking For:** * Will work in the Information Technology department, focusing on processes and quality. Must ensure operational teams’ processes are documented and up-to-date in the knowledge base tool; will map processes to identify improvement opportunities. * Will conduct annual audits, ensuring processes operate correctly and in accordance with their documentation, thereby preventing non-conformities. Will approve processes and verify compliance with organizational policies, ensuring all processes and instructions are fully documented beforehand. Will be responsible for the knowledge base tool and must guarantee it remains updated, reviewed, and actively used by all. * Will identify bottlenecks and optimization opportunities in service delivery, deliver training to operations teams, and propose and implement process improvements. * Will drive improvements and optimizations primarily focused on time efficiency and automation usage. **Your Day-to-Day Responsibilities:** * Support the implementation of a Quality and Processes culture across the company and align it with other departments; * Create and maintain the Knowledge Base (KCS); * Assist in internal and external audit processes; * Map and create new processes; * Manage service catalogs; * Report any non-conformities related to implemented processes; * Provide support to internal and external customers, delivering remote or in-person assistance across varying levels of complexity; * Manage quality within the operations in which you are involved. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree; * Knowledge of IT best practices; * Intermediate proficiency in Microsoft Office. **Preferred Qualifications** * ITIL certification; **Working Hours** * **08:00 to 17:00, Monday to Friday;** * **On-site in Tarumã – Curitiba/PR.** **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional Information** **What You’ll Find Here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance**, applicable to grocery shopping and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for education**, including language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee Referral Program**, with rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?