Customer Service Assistant - CS

Description

Job Summary: Assist customers in strategic relationship management, delighting them and driving commercial growth, through communication, technical support, and continuous improvement. Key Highlights: 1. Focus on solutions and relationship building 2. Technical support and optimization of customer experience 3. Training and process improvement **CUSTOMER SERVICE ASSISTANT \- ARC** *On-site – Água Verde \- Curitiba/PR* Are you the kind of person who listens well, truly understands customers, and transforms that understanding into business opportunities? Do you enjoy working on strategic relationships, customer delight, and commercial growth? Then this role is perfect for you! ✨ **Why you’ll love working here** At our company, we believe great people build great things. Our team consists of passionate individuals who love what they do, share knowledge, and grow together. **Main Challenges:** * + Conduct proactive and reactive customer interactions with a solutions-oriented approach, applying advanced communication and relationship-building skills; + Serve as escalation point for complex cases, guiding Junior staff and facilitating resolutions; + Receive and assist customers in person, by phone, email, and WhatsApp—with emphasis on personalization and engagement; + Provide detailed technical support, including guidance on systems and applications, highlighting advanced features and benefits; + Identify and propose improvements to enhance customer experience; + Develop and deliver training sessions for Junior staff, promoting best practices; + Identify opportunities to improve documents and processes, ensuring alignment with internal policies and regulatory requirements; + Propose and implement strategies for promoting products and services, aligned with customer needs; + Manage ticket creation and resolution, collaborating with other departments to address requests; + Handle non-conformities—including identification, logging, and resolution; + Support corrective and preventive actions, contributing to continuous improvement; + Maintain workplace organization and functionality, serving as a role model for the team. **We Expect You To Have:** * + Customer service experience. + Experience in sales via channels (phone, WhatsApp, and email); + Basic Microsoft Office proficiency; + Strong written communication skills; ✨ **What We Offer:** Competitive fixed salary aligned with the role ️ Meal Allowance: BRL 40.00/day Food Allowance: BRL 800.00 Total Pass Birthday Day Off After 90 days: Health Insurance (Unimed) Dental Insurance (DentalUni) ️ Life Insurance **Ready to join us?** Send us your resume and help transform our customers’ experience!