Front Desk Host

Description

Job Summary: Hotel Mercure Curitiba Golden is seeking motivated and customer-service-oriented Front Desk Agents to deliver a high-quality guest experience. Key Highlights: 1. Join a successful team at a 4-star hotel in the heart of the city. 2. Opportunity for motivated professionals in customer service. 3. Work in an environment that values excellence in customer service. Company Description Open Position: Hotel Mercure Curitiba Golden We are looking for motivated professionals to join our team! About the Hotel: Mercure Golden is a 4-star hotel located in the heart of the city, offering a premium hospitality experience. With elegant rooms, a gourmet restaurant, bar, spa, and fitness center, our hotel is the perfect destination for business or leisure travelers. Our Team: We seek passionate, dynamic, and customer-service-excellence-driven individuals. If you are a motivated professional eager to join a successful team, join\-us! Job Description Front Desk Agent Responsibilities \- Hotel Mercure Golden * Greet guests and visitors courteously and professionally * Perform check\-in and check\-out procedures, ensuring accuracy and efficiency * Provide information about hotel services and local attractions * Manage reservations and guest requests * Maintain an organized and clean front desk area * Effectively resolve guest issues and complaints * Collaborate with the team to ensure excellence in customer service Qualifications* Prior experience in front desk or customer service preferred (hotel industry experience preferred) * Familiarity with hotel management systems (e.g., Opera) preferred * Strong communication and customer service skills * Ability to work effectively in a team and under pressure * Language proficiency (intermediate English) * Experience with check\-in and check\-out procedures * Knowledge of safety and emergency procedures